Human resources
across the full function

Contract assignment (Beacon Hill, then CareQuest payroll). Led HR and total rewards for a multi-state, multi-entity workforce including Delta Dental of Massachusetts.

• Total Rewards Direction: Owned benefits, compensation, and well-being strategy in partnership with Finance, Legal, and the executive team.
• PEO-to-Employer Migration: Led the move off an ADP PEO onto ADP Workforce Now as a direct employer, standing up independent carrier contracts and governance.
• Vendor Governance & Cost Control: Audited and renegotiated broker and vendor arrangements, resetting compensation structures and capturing meaningful recurring savings while preserving coverage quality.
• Executive Deferred Compensation: Designed and implemented a non-qualified 457(b) Top Hat plan with a rabbi trust for the Executive Leadership Team.
• Technology-First Automation: Built automated workflows with Python and Workday RPA, removing repetitive administration and recapturing capacity for strategic HR work.
• Open Enrollment Leadership: Directed open enrollment with strong participation and accuracy through targeted digital education and self-service tools.
• Compliance & Documentation: Remediated plan documentation and compliance gaps across ERISA, HIPAA, COBRA, and FMLA, building readiness for upcoming regulatory changes.
• Payroll & Data Integrity: Maintained payroll and deduction integrity across ADP, Workday, and Flock through a complex organizational transition.
• Communications & Branding: Drafted and delivered executive and company-wide communications on benefits, compensation, and organizational change.

Led HR and benefits through the Optum acquisition — program integration, vendor transition, and workforce communications across regional clinical sites.

• Provider Workforce Strategy: Directed health, retirement, leave, and well-being strategy for a clinical, multi-site workforce.
• M&A HR Integration: Led benefits harmonization through post-acquisition integration — aligning plans, vendor agreements, direct-bill programs, and employee communications into Optum's operating model.
• Self-Insured & Financial Modeling: Partnered with Finance on self-insured medical, renewal strategy, stop-loss, and employee cost-share modeling.
• Compensation Architecture: Standardized job architecture, title taxonomies, and salary bands across clinical and operational roles using Radford, Mercer, and Aon benchmark data.
• Retention & Conduct: Built retention programs for high-demand clinical and operational roles and supported employee relations and conduct matters.
• Process Automation: Redesigned Tuition Reimbursement and Direct Bill workflows, cutting processing time and freeing HR capacity.
• Well-being & Development: Designed well-being and mental health initiatives for clinical burnout mitigation and supported leadership development.
• Vendor Operations: Enforced vendor SLAs and managed escalations with Business Service Operations.
• Compensation Committee Partnership: Coordinated with compensation committees on job classification, salary bands, and total rewards harmonization across acquired entities.

Progressive carrier leadership over 14 years: frontline member and provider support, HRIS and open enrollment, claims operations, people leadership and training, and senior account consulting.

Senior Benefits Consultant — National & Key Accounts | Oct 2016 – Apr 2021

• Account Portfolio Management: Primary strategic advisor for national and key corporate accounts across higher education, healthcare, biotech, retail, and commercial sectors.
• Value Creation & Cost Strategy: Delivered client cost savings through claims analytics, plan optimization, utilization reviews, and renewal underwriting negotiations.
• Account Education Line: Conceived and established a centralized account education function, scaling open enrollment support digitally to reduce manual support burden.
• Strategic Plan Design: Consulted on both self-funded and fully insured structures, CDH/HDHP transitions, HSA strategies, and executive advisory reporting.
• Honors: Received BCBSMA's "Climbing Higher" and "Partnership" awards; selected for the "Blue Express" leadership development track.

Operations Lead & Department Manager | Nov 2013 – Nov 2016

• Directed operational and administrative support for a large internal division and standardized service quality metrics.

Supervisor & Training Specialist — Omni-Channel Services | Nov 2009 – Nov 2013

• Led a multi-channel member service and escalations team handling inquiries across phone, digital, and email channels.
• Designed and delivered training curricula for new-hire cohorts in complex Coordination of Benefits (COB) and healthcare compliance, achieving full certification rates.
• Improved first-call resolution through workforce planning and performance coaching. Received a company-wide award for operational excellence.

Business Expert & Claims Representative — Member & Provider Services | Nov 2007 – Nov 2009

• Resolved inquiries regarding claims adjudication, member benefits, and provider contracts.
• Led a claims workflow re-engineering pilot on the NASCO system, reducing turnaround processing times while maintaining quality.

• Mental Health Counselor | Community Mental Health Affiliates, Inc. (CMHA) (2005 – 2007): Provided direct client care, behavioral rehabilitation, and crisis intervention in community-based residential facilities.
• Park Ranger | Village of Larchmont, NY / State of Connecticut (1999 – 2003): Managed conservation areas, visitor safety, and environmental stewardship across state and municipal parklands.